COMPANY: Evernote Corporation GOALS: Increase product engagement by providing how-to steps, animated GIFs, and feature overviews Maximize Customer Support deflection rates via Evernote’s self-service Help & Learning site TOOLS: ZenDesk, Adobe Photoshop
COMPANY: Google Corporation, Cloud Solutions Team GOALS: Define publishing processes & editorial guidelines for publishing Google Cloud Platform solution papers and technical resources on https://cloud.google.com. View sample » Oversee publishing process, copyedit, and create related infographics and system architecture diagrams. View PDF » TOOLS: Google Apps, Adobe Illustrator, Photoshop, and InDesign
COMPANY: Edify Corporation GOALS: Completely repurpose curriculum for Edify’s flagship product was rebuilt on an entirely new operating system. Work with developers to build a new courses for the entire training curriculum (a 5-day Application Development Course I, a 5-day Application Development Course II, and a 3-day System Administration Course). Redesign course guides and presentation slides.
ORGANIZATION: Moorfields Eye Hospital in London PURPOSE: Create a functional prototype for a self-guided, narrated, interactive app to be used in patient trials to assess impact on the effectiveness of pre-surgery consent procedures. TOOLS: MS Powerpoint, Adobe Captivate and Adobe CS Tools (ImageReady for animations, Illustrator, and PhotoShop)